Terms & Conditions
Last updated: 01 October 2025
These Terms & Conditions (Terms) govern your access to and use of quietpinesky.site and the pizzeria services operated by Ember & Crust Pizzeria (we, us, our). By browsing the site, creating an account, placing an order, or contacting +39 081 555 0134, you agree to be bound by these Terms.
1. Services
We provide online ordering for pickup and delivery, table reservations (where available), and information about our menu, prices, and promotions. Service availability, delivery zones, and operating hours may vary by day and location within Naples.
2. Eligibility and Accounts
You must be legally capable of entering into contracts in your jurisdiction. If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activities under your account. We may suspend or terminate accounts for suspected misuse or breach of these Terms.
3. Menu, Allergens, and Nutritional Info
Menu items, ingredients, sizes, and photos on quietpinesky.site are for general guidance and may differ slightly at fulfillment. Please inform us of allergies or dietary requirements before ordering. While we take care to avoid cross-contact, our kitchen handles common allergens and cross-contact may occur.
4. Prices, Taxes, and Payments
All prices are shown in € and may change without notice. Taxes, delivery fees, and service charges are displayed at checkout. We accept the payment methods listed during checkout; availability may vary. Your bank may apply additional charges for your chosen method.
5. Orders, Delivery, and Pickup
Orders are offers to purchase and are accepted when we confirm by on-screen or in-app confirmation. Estimated preparation and delivery times are guidelines only. Delivery requires accurate address and access details; undeliverable orders may be canceled or converted to pickup. Risk in the items passes on delivery or pickup.
6. Cancellations and Refunds
You may request to cancel shortly after ordering; once preparation has begun (e.g., a pizza is in the oven), cancellation may not be possible. If an item is missing, incorrect, or unsatisfactory, contact +39 081 555 0134 within a reasonable time. We may offer a replacement, credit, or refund at our discretion. Delivery fees are non-refundable unless legally required.
7. Promotions and Gift Cards
Promotions, coupons, and loyalty rewards are subject to their specific rules, valid for a limited time, non-transferable, and cannot be combined unless stated. We may modify or withdraw offers at any time. Gift cards or credits (if offered) are redeemable only at Ember & Crust Pizzeria and have no cash value except where required by law.
8. Acceptable Use
You agree not to misuse quietpinesky.site, including by attempting to interfere with security, scraping content, placing fraudulent orders, or infringing intellectual property rights. We may block access or take legal action for violations.
9. Intellectual Property
All content on quietpinesky.site—including text, graphics, logos, recipes, and photos—is owned by or licensed to Ember & Crust Pizzeria and protected by law. You may use the site for personal, non-commercial purposes only. Any reviews or suggestions you submit may be used by us worldwide without compensation.
10. Third-Party Services
We may link to or integrate mapping, payment, or courier services provided by third parties. We are not responsible for their content, policies, or performance.
11. Liability and Disclaimers
To the maximum extent permitted by law, we disclaim all warranties regarding quietpinesky.site and our services being uninterrupted, error-free, or meeting all expectations. Our total liability for any claim shall not exceed the amount you paid for the relevant order in €. Nothing in these Terms limits liability that cannot be limited by law.
12. Governing Law
These Terms are governed by the laws of Italy. You agree to the exclusive jurisdiction of the courts located in Naples for any dispute, except where local consumer laws grant you additional rights.
13. Changes to Terms
We may update these Terms from time to time. Changes take effect upon posting on quietpinesky.site. Your continued use of our services after changes means you accept the updated Terms.
14. Contact
For questions about these Terms or your order, contact us at +39 081 555 0134 or visit us at Via dei Tribunali 94, Centro Storico, Naples, 80138, Italy.