Privacy Policy
Last updated: October 1, 2025
Welcome to Ember & Crust Pizzeria. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard data when you visit quietpinesky.site, place an order by phone at +39 081 555 0134, or interact with our services at Via dei Tribunali 94, Centro Storico, Naples, 80138, Italy. By accessing our services, you agree to this Policy.
1. Scope
This Policy applies to information collected through our website, phone orders, in-person pickups or deliveries, and any related online features (such as account management, promotions, or feedback forms) provided by Ember & Crust Pizzeria.
2. Information We Collect
- Identity and contact details: name, phone number, delivery address.
- Account details: username, password (stored securely), preferences, saved addresses.
- Order and transaction data: items ordered (e.g., pizzas, salads, desserts, juice or lemonade), order history, pricing and currency preferences in €.
- Payment information: card type and partial card details. Full payment data is processed by our payment processors; we do not store full card numbers.
- Device and usage data: IP address, browser type, device identifiers, pages viewed, and interactions with features (for security, analytics, and service improvement).
- Location data: approximate location derived from your device or address you provide for delivery.
- Cookies and similar technologies: to remember your preferences, enable essential features, and measure performance.
- User content: reviews, ratings, messages you submit via forms.
3. How We Use Your Information
- Provide and improve our services, including processing orders, payments in €, and deliveries.
- Operate your account, remember preferences, and personalize menu suggestions and offers.
- Communicate about orders, service updates, and, with your consent where required, promotions and special deals.
- Perform analytics to enhance usability, speed, and reliability of quietpinesky.site.
- Prevent, detect, and address fraud, abuse, security incidents, and technical issues.
- Comply with legal obligations and enforce our terms.
4. Legal Bases
We process personal information based on: (a) your consent; (b) the need to perform a contract (e.g., fulfilling an order); (c) our legitimate interests (e.g., improving services, securing systems); and (d) legal obligations.
5. Sharing Your Information
- Service providers: delivery partners, payment processors, hosting, analytics, and customer support providers who act on our instructions and are bound by confidentiality.
- Business purposes: to facilitate payments, fulfill deliveries, and provide customer care.
- Legal and safety: when required by law, regulation, or to protect rights, safety, and security.
- Business transfers: in connection with a merger, acquisition, or asset sale, subject to continued protection of your data.
We do not sell your personal information.
6. Cookies and Tracking
We use essential cookies to enable core functions (cart, checkout, security), and optional cookies for analytics and personalization. You can manage cookies via your browser settings or on-site preferences. Disabling certain cookies may reduce functionality.
7. Data Retention
We keep personal data only as long as necessary for the purposes described: typically for the duration of your account and a reasonable period thereafter to comply with legal, tax, and accounting requirements, resolve disputes, and enforce agreements. We will delete or de-identify data when it is no longer needed.
8. Your Choices and Rights
- Access, correction, deletion, and portability of your personal data.
- Restriction or objection to certain processing, including personalized marketing.
- Withdraw consent where processing is based on consent.
Rights may vary by jurisdiction. You can exercise them in your account at quietpinesky.site or by contacting us at +39 081 555 0134. We may request information to verify your identity.
9. Marketing Preferences
You can manage promotional communications in your account settings on quietpinesky.site or by contacting +39 081 555 0134. Transactional messages (e.g., order confirmations) will still be sent as needed.
10. Security
We use administrative, technical, and physical safeguards designed to protect personal data, including encryption in transit, access controls, and regular monitoring. However, no method of transmission or storage is completely secure.
11. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information. If we learn that we have collected such data, we will delete it promptly.
12. International Data Transfers
Your information may be processed in countries that may have different data protection laws. When we transfer data, we use appropriate safeguards to protect it consistent with this Policy.
13. Third-Party Links
Our website may link to third-party sites or services. We are not responsible for their privacy practices. Please review their policies before providing personal information.
14. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on quietpinesky.site with a new “Last updated” date. Please review periodically.
15. Contact Us
If you have questions about this Policy or your data, please contact Ember & Crust Pizzeria:
Phone: +39 081 555 0134
Website: quietpinesky.site
Address: Via dei Tribunali 94, Centro Storico, Naples, 80138, Italy